DIRECTV Customer Service | SatelliteInternet.com (2024)

Call DIRECTV customer service

DIRECTV customer service hours

• DIRECTV customer service: 8:00 a.m. to midnight ET
• DIRECTV technical support: 24 hours a day, 7 days a week

In this guide:

• Customer service
• Technical support
• Bill support
• More support resources
• Learn more about DIRECTV
• DIRECTV FAQ

How to contact DIRECTV customer service

✆ 1-800-531-5000

The DIRECTV customer service phone number is 1-800-531-5100. You can also contact DIRECTV via live chat for help with your satellite TV service. Customer service can help you move your service to a new home, add or subtract channels and packages, cancel your service, or suspend your service while you take a long vacation.

How to contact DIRECTV technical support

✆ 1-800-531-5000

Need help recording a show, programming your Genie remote control, or troubleshooting a signal problem? Contact customer service and say “technical support” to get help 24/7. You can also get technical support through live chat.

Other ways to pay and view your DIRECTV bill

If you don’t like waiting on the phone, there are other ways to contact DIRECTV (AT&T) customer service. You can sign in to your AT&T account on a computer to make payments, add or subtract channels, suspend service, or view your bill. You can also do all these things on the myAT&T app, which is available for Android or iPhone. You can get the app by texting MYATT to 556699 on your mobile phone.

If you like, you can use AT&T (DIRECTV) live chat for most customer service questions.

People with hearing loss can use DIRECTV’s TTY (text telephone) by calling 1-800-779-4388 (compatible TTY equipment required).

What to prep before you call

• Your DIRECTV account number (often your phone number)
• Your billing address associated with your account

More DIRECTV support resources

If you’d rather scroll your way to an answer, check out DIRECTV’s support section for step-by-step instructions on fixing common issues.

• How to program your DIRECTV Genie remote
• How to reschedule a repair appointment
• How to refresh your equipment to restore missing channels
• How to troubleshoot DIRECTV streaming problems.
• How to watch DIRECTV on any device
• How to add or remove premium channels to your package

Learn more about DIRECTV satellite TV service

For folks who live in areas without cable service, DIRECTV is a great option. You don’t need to live near a city or even have internet access to get DIRECTV since it’s satellite TV. You just need a clear view of the northern sky.

If you’re interested in DIRECTV on the road, check out options for satellite TV service in an RV, van, or truck.

You can learn more about DIRECTV and how it compares to other satellite TV providers with these reviews and how-to guides:

• Best Satellite TV Providers
• DIRECTV Channel Lineup
• DIRECTV FAQ
• Best Alternatives to Cable TV
• How to Pause Your DISH or DIRECTV Service
• DIRECTV + Internet Options
• DIRECTV Satellite TV Review

DIRECTV FAQ

Is DIRECTV customer service open 24/7?

How do I contact DIRECTV customer service?

What does it cost to cancel DIRECTV?

If you have already fulfilled your 2-year contract, it doesn’t cost anything to cancel DIRECTV (as long as you return all your equipment). But, if you’re trying to cancel before you’ve fulfilled your contract, you will have to pay an early termination fee (ETF) of $20 per month for each month remaining on your contract. (You can read about cancelation fees yourself in the fine print on DIRECTV’s website.)

So, if you cancel DIRECTV in month 12 of your 2-year contract, you will have to pay $240 in addition to returning all equipment. There is no trial period for DIRECTV—once your service is installed, ETFs will apply.