Things to Know when Combining your Bill | AT&T Community Forums (2024)

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And how long does it take to "uncombine" the bills???? I wasn't disclosed any of the details of the rules and procedures with "combined" billing when it was suggested by an ATT retail rep to do this. I have been in a constant battle since trying to get this fixed, multiple phone calls, multiple iterations of stories, unknowledgable customer service people. My phone is broken and I am unable get it replaced or repaired because of the "past due balance" because of this nonsensical process - just need this fixed so i can move on to another carrier.

I was never informed that there would be an additional "advance" billing on the 2nd or 3rd bill I received adding up to a ridiculous $300 monthly bill. Would have been nice to know that ahead of time. Gee thanks. I'm ready to find another provider. AT&T and DirectTV also didn't communicate to each other when I had made the appointment for wi-fi to be installed. I took an entire day off work to be home during a 4 hour window that no one ever showed up for. And after it finally was installed, my laptop and wireless printer won't connect to it. What a headache this entire process has been. Iwould not recoomend to any of my friends.

The combined billing is a joke, i need to a REAL customer rep to speak to PLEASE!!!!!!!

I am a new AT&T customer and I am having a difficult time with customer service. I recently called to inquire about getting Internet installed in my new home. I was quoted $32 for 24 mbps Internet as a bundle because I recently signed up with directv. The sales rep said I would be charged $67 for Internet until I combined the Internet and directv bill after installation. He gave me a number to contact to get the discount after Internet was installed. After speaking with several AT&T employees, I was informed that the sales rep imputed my order wrong; he was supposed to bundle prior to installation not after. I am now only getting a $17 ($57 with equipment fees) dollar discount when I AGREED to pay $32. All of the billing representatives I have spoken with said they do not have the authority to fix my bill and that I would be contacted by a manager. I have yet to be contacted. Why do I need to suffer because an AT&T sales representative imputed my order wrong? I am very disappointed with AT&T's customer service. There is one phone number to call and I have waited on hold close to an hour for someone to answer... Just to find out that they can't help me. Very Very Disappointed.

I thought combining my bill would save me money. I have had nothing but trouble with my bill since I combined my wireless and tv bill.When I contacted At& T to combine my bills an employee informed me that I would save money on my bill if I switched my plan to unlimited data. I figured an employee would know best and offer me the best plan at the best rate. Right affter At& T changed my plan I learned that my daughter who is away at college lost her hot spot. This was a huge problem for her. No one informed me that this would happen.I assumed she would try to help me and save me money. That was not the case. Also, I never went over on my data. I just figured it was better because she told me it was. The next billing cycle I was sent a bill for over $750. I was shoked to owe such a huge amount of money. I also learned that I lost all of my credits that I had on my previous plan. I have called numerous times, and spent hours trying to resolve this problem. The problem is still not resolved. I have been a customer with AT & T and Direct TV for well over 25 years. I have never had any problems, but this is a huge problem. If I would of known all of this would have happened I would have never contacted AT & T to combine my bills in the first place. I am hoping to get things back the way it was to begin with.