AT&T Internet Billing & Account Help | AT&T Community Forums (2024)

Whether you need to pay your bill, manage your network, check on possible outages or send back some equipment, we've set up this page to help guide you to the right place.

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We have several convenient ways to pay your AT&T bill.

Learn how you can make payments online, over the phone, in person, and by mail.

You can also pay your bill from the myAT&T App by:
1. Signing into the myAT&T App.
2. Select your bill, under MY INTERNET PAYMENTS.
3. Enter the amount, date, and payment method.
4. Follow the steps for your payment method.

Note: You can save time when you sign up with hassle-free paperless billing or AutoPay.

If you're experiencing issues with your Internet service, you can check to see if there's an outage in your area:
1. Go to https://www.att.com/outages/.
2. Enter your ZIP Code to check for outages in your area.
You can also sign into your account for personalized results.

If you like, you can sign up to get an alert or text about an internet outage:
1. Go to your myAT&T profile.
2. Select Internet.
3. Go to Service Alerts and update your info.

If you're having a problem connecting to the internet, you may see an error message on your screen. Part of that message includes an error code that starts with NAD.

Find out if you're getting an NAD error message because your service is down. Check to see if there's an outage in your area.

Learn about other reasons you might be getting a NAD error message.

Follow these steps to successfully reboot your modem or Wi-Fi gateway with a router connected and get your service up and running.

AT&T Smart Home Manager is an easy way to personalize and manage your home network info from your device.

If you have AT&T Internet with one of these Wi-Fi gateways, this app is free:
• Arris NVG599
• BGW210
• BGW320
• Motorola NVG589
• Pace 5031NV
• Pace 5168
• Pace 5268AC
• 2Wire 3600HGV
• 2Wire 3800HGV-B
• 2Wire 3801HGV

Note: AT&T Smart Home Manager is limited to home Wi-Fi networks. Features vary by gateway model.

Learn how to manage your home Wi-Fi network, connect devices to your network, and more.

We have what you need to set up your 3rd party modems & routers, smart TVs and gaming systems.

Let's get you connected!

Note: If you need to setup your gateway, AT&T Smart Wi-Fi Extender, or just learn what the lights on your equipment mean - we've also got you covered!

If you started the return process online, we’ll be in touch. Otherwise, chat with us or call us to get started.

Check your current internet speed with AT&T’s Internet Speed Test.

Check upgrade options in your AT&T account.

Learn about the factors that can affect Internet speed - and steps you can take to optimize your Internet!

Get a faster internet experience with AT&T Fiber. AT&T's best Fiber Internet plans include:
- Superfast upload and download speeds.
- Unlimited internet data included.
- No annual contract and no bundle required.

Learn how to optimize your Internet speed and where available, enjoy speeds up to 5 GIGs with AT&T Fiber.

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Linked Accounts

Trying to unlink accounts. When prompts followed "Remove this account" does not appear.

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Internet

Stuck in 800 phone tree (Edited per community guidelines) trying to get online account access

I ordered business internet for a cell phone hot spot at the end of February.Got the device and have been using it for months.Never received any account information or emails or billing info.April 10 suddenly got a past due notice, so paid with a credit card.I know the account number and device

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Internet

False advertising

I received my etf rewards card only that i can’t activate it because they say its under review & that i dont have service with att that i dont qualify for it when i still do have active service and a current customer i was told an account manager from either att or the customer service or the re

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Replace $25 Gift Card

My mom passed away and my dad just moved and we found his SBC Gift Card. It is a $25 Visa Gift Card and we were told that Gift Cards in the state of California do not expire. The card is still on it's original letter and we called the phone number on the letter instructions 1-800-798-4167 and it was

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Internet

I'm installing a new windows for my HP Elitebook 745 G6. To my surprise an AT&T service acreen showed up and ask for a security key. I didn't know anything about this. I get this laptop as a gift and after years of use, I wanted to reinstall the windows, but getting stuck at this screen. What sh

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Internet